Privacy Policy

1. Introduction

Aroeno is a platform designed to help families, funeral homes, vendors, and service providers coordinate funeral-related services. We respect your privacy and aim to handle personal information responsibly.

2. Information We Collect

Depending on how you use Aroeno, we may collect information you provide such as your name, email address, phone number, account details, profile information, service requests, messages, and information you choose to include in funeral or planning records. We may also collect technical information such as device, browser, IP address, and basic usage information.

3. How We Use Information

• Provide and operate Aroeno services.
• Create and manage accounts and permissions.
• Connect families with relevant funeral homes, vendors, and providers.
• Process requests, communications, and transactions.
• Improve reliability, security, and user experience.
• Prevent fraud, abuse, and unauthorized access.
• Meet legal and regulatory obligations.

4. Sharing Information

We do not sell your personal information. Information may be shared with other Aroeno users or service providers when necessary to provide a service you request, with vendors that process data on our behalf, or when required to comply with law or protect Aroeno, our users, or the public.

5. Payments

When you make a payment, payment information may be processed by third-party payment providers. Aroeno does not need to store your full payment-card credentials to provide payment functionality. Third-party providers may have their own privacy policies and terms.

6. Cookies and Similar Technologies

Aroeno may use cookies, local storage, and similar technologies for authentication, preferences, security, analytics, and core functionality. You can control some browser storage through your browser settings, although disabling essential technologies may affect functionality.

7. Data Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No internet service can guarantee absolute security, so please use strong credentials and protect access to your account.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain legitimate business records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may vary by the type of information and your relationship with Aroeno.

9. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, export, restrict, or delete certain personal information. You may also be able to close your account. Some information may need to be retained where required by law or for legitimate security and operational purposes.

10. Children

Aroeno is not intended for children who are below the minimum age required to use the service in their jurisdiction. We do not knowingly request personal information from children in violation of applicable law.

11. Third-Party Services

Aroeno may integrate with third-party services for hosting, authentication, payments, communications, analytics, or other functionality. Their handling of information is governed by their respective terms and privacy policies.

12. Changes to This Policy

We may update this Privacy Policy as Aroeno evolves or legal requirements change. We will update the date at the top of this page when changes are made. Continued use of the service after an update means the updated policy applies to your use of Aroeno.

13. Contact

If you have privacy questions or requests, contact the Aroeno team through the contact options provided on the Aroeno website.